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Privacy Policy

Last Reviewed

1 Oct 2021

This Credit Kudos Website Privacy Policy (the "Policy") explains how we process your personal data, including what we use it for and how we store and protect it. The policy explains the rights that you have when we process your personal data.

We are Credit Kudos Limited, a company registered with Companies House in England and Wales under number 09873335 whose principal place of business is at WeWork, 1, Poultry, London EC2R 8EJ ("Credit Kudos"/"we"/"us"/"our"). We provide the website at www.creditkudos.com (the "Website"), the Platform and the Services accessible from that Website and Platform (both as defined in the Credit Kudos Services Terms of Use).

At Credit Kudos we take your privacy seriously. We operate on the principle that your personal information belongs to you, and we’re committed to providing a secure environment for personal information.

When does this Policy apply?

This Policy and our Credit Kudos Website Terms of Use apply to your use of the Website. They do not govern the use of the Platform or Services. If you use the Platform or Services, you will be asked to accept separate terms and conditions and a separate Credit Kudos Services Privacy Policy. Both this Policy and the Credit Kudos Services Privacy & Cookie Policy aim to put you in control of your personal data in a transparent manner.

Third party properties accessed from the website

On our website, in our emails and on our social-media profiles, we may have links to other companies, apps or websites (“other websites”) that aren’t ours. This policy doesn’t cover how those other websites process your data. We encourage you to read the privacy notices on the other websites you visit.

Why, what and for long we process your data

We process your personal data for these purposes:

Purpose #1: To deliver our service & products

We process your data, deliver our services & products, contact you concerning our platform, carry out demos, workshops, and other services that can be ordered through the website. We also process your data to give you access to ensure that you can log into your account, send you notifications, register and identify you as a customer/user, process your payment, enable account and product features,  and save the actions you take when you use our product and website, respond to your questions and provide you with customer service and support, including sending service related messages to you.

Here is the data we process:

  • Your contact details such as name, email, title and telephone/mobile number.
  • The company you work for, including their domain, address and country.
  • Your request, e.g. sign-up and use of our product, when you accepted our terms & conditions, when you signed up, when you requested a demo, when you contacted us for support etc.
  • If you email us, we will collect the content of your message.
  • Login details and verification.
  • What choices you made when you set up your account, when you became a customer, your user role, when you are logging into our product.
  • Other interactions you have with us and our service, e.g customer support, account and product setup, user interviews, UX research, customer feedback etc.
  • Information about how you use our product and what services you and your company are subscribing to.

We don’t process any sensitive data for this purpose.

We process your data on these legal bases:

  • Your consent
  • To perform our contract with you
  • Comply with our legal obligations
  • To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests
  • For the establishment, exercise or defense of legal claims, where necessary

We will keep these data for as long as they are necessary for the purposes for which they are being processed. Special circumstances or legal requirements may entail that such periods may be shorter or longer, including for the purpose of complying with legal requirements for the erasure or keeping of data.

If you are employed by one of our customers, we will keep your data as long as we have a business relationship with that customer.

This is where we collect your data from:

  • Directly from you
  • Online sources, e.g. social media that are publicly available (Linkedin)
  • Public authorities

Purpose #2: Marketing

We process your data for marketing-related purposes, incl. sending you newsletters, doing demos and webinars, tailoring our communication with you to accommodate your areas of interests and focus and sending you relevant product and service promotion and offers.

Here is the data we process:

  • Your contact details such as name, email, title and telephone/mobile number
  • The company you work for, incl. their domain, address and country
  • Contact/request history, interest areas and use of our digital services,
  • What newsletters you signed up for, when you asked to receive email marketing, when you asked to receive a demo,
  • When you gave consent
  • Which events you have participated in, signed up for etc.

We don’t process any sensitive data for this purpose.

We process your personal data on these legal bases:

  • Your consent
  • To perform our contract with you
  • Comply with our legal obligations
  • To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests
  • For the establishment, exercise or defence of legal claims, where necessary

We keep your data for as long as you are subscribing to our newsletters, email marketing etc. If you ask us to unsubscribe you, we will only keep your data after your request so we can show that we have honoured your request and to make sure that you aren’t receiving the material.

Regarding events, seminars, webinars, etc. we’ll keep your personal data as long as they are necessary for the purposes of the course, the event or seminar in question and for evaluating them.

This is where we collect your data from:

  • Directly from you
  • Online sources, e.g. social media that are publicly available (Linkedin)

Purpose #3: To improve, optimize or modify the experience on our Website, Services, or Platform

We process your data to improve and optimise the experience on our website, the services and in the product etc. We use the data to operate our services, enhance and protect the security and ensure their secure, reliable, and robust performance, to improve the content we show you, determine what content is most helpful and the usability of our website, apps and online services.

You can read about the cookies we use on our Cookies Policy

Here is the data we process:

  • When you visit our website, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
  • Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services.
  • We receive information when you interact with our services, e.g. when you visit our websites, when you sign into your account, or when you interact with email subscriptions. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information, and cookie information.

We process your data on these legal bases:

  • Your consent
  • To perform our contract with you
  • Comply with our legal obligations
  • To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests
  • For the establishment, exercise or defence of legal claims, where necessary

This is where we collect your data from:

  • Directly from you
  • Online sources, e.g. social media that are publicly available (LinkedIn)
  • From the use of the cookies which you were presented with in visiting our website

Purpose #4: Business and product development

We process your data to do data analysis, audits, developing new products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

Here is the data we process:

  • Your contact details such as name, email, title and telephone/mobile number
  • The company you work for, incl. their domain, address and country
  • How you are using our products and services
  • History, interest areas and use of our digital services,

We process your data on these legal bases:

  • Your consent
  • To perform our contract with you
  • Comply with our legal obligations
  • To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests

This is where we collect your data from:

  • Directly from you
  • Online sources, e.g. social media that are publicly available

Purpose #5: Statistics

We process your data to compile statistics for the use of our website and apps.

Here is the data we process:

  • When you visit our website or apps, our servers may automatically log the standard data provided by your web browser. It includes your computer’s Internet Protocol (IP) address, your browser type and version, your user agent, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
  • Cookie information: We use cookies and similar technologies to collect additional website usage data and to operate our services. You can read about the cookies we use on our website in our Cookie Policy
  • We receive information when you interact with our services, e.g. when you visit our websites, when you sign into your account, or when you interact with email subscriptions. This includes information such as your IP address, browser type, browser language, operating system, the referring web page, pages visited, location, device information, and cookie information

We process your data on these legal bases:

  • Your consent
  • To perform our contract with you
  • Comply with our legal obligations
  • To pursue legitimate business interests of our own related to operating our website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests

This is where we collect your data from:

  • Directly from you
  • Online sources, e.g. social media that are publicly available (LinkedIn)
  • The use of cookies as described when you visited our website

Purpose #6: To comply with obligations

Data is processed to comply with legal obligations and requirements, requests from public and governmental authorities, relevant industry standards and our internal policies, and protect our operations and our rights.

Here is the data we process:

  • Your contact details such as name, email, title and telephone/mobile number
  • The company you work for, incl. their domain, address and country
  • Information required to comply with public and governmental authorities

The data retention period will be based on statutory requirements.

Additional information

Some of these grounds for processing your data overlap, so there may be several bases which can justify us processing your data.

We may also use your data in other ways but we will inform you about these purposes when we collect your data.

If you would like more information about our legal basis for processing your data, feel free to contact us (see our details in the beginning of the policy).

Please note that special circumstances or legal requirements may mean that such periods may be shorter or longer, depending on the purpose of complying with legal requirements for the erasure or keeping of information.

Keeping your data safe

We use reasonable organisational, technical and administrative measures to protect your data within our company.

The Internet is not a 100% secure environment and that means we cannot guarantee the security of the data you transmit to us. Emails sent via the Internet might not be encrypted, so we advise you not to include any confidential or sensitive information in your emails to us.

Third parties and processors

We use companies (processors) to help us deliver our services to you, e.g. to provide the hosting environment for our product, send out newsletters, to help us run our website, manage our payment etc.

When we use a processor we make sure that there is a legal agreement in place regarding how they will be handling data on our behalf. We’ll also make sure that they have appropriate security measures in place and if they are located outside the EU, we’ll make sure that there is a legal agreement in place allowing us to give them access to the data.

We share your personal data with:

  • Suppliers and vendors that we work with to assist our company (meaning service providers, technical support, supply services, and financial institutions)
  • Group entities
  • Public authorities

In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, your information may be transferred as part of that transaction. This policy will continue to apply to your information also after the information has been transferred to the new entity.

Here are your rights

You have these rights:

  1. Your right of access and rectification - You have the right to ask us for copies of your personal data or ask us to rectify information you think is inaccurate. There are some exemptions, which means you may not always receive all the information we process but as a main rule you can always contact us and ask for your information.
  2. Your right to erasure - You can ask us to erase your personal information in certain circumstances.
  3. Your right to withdraw your consent: If processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by sending an email to support@creditkudos.com
  4. Your right to restriction of processing and object to processing - You have the right to ask us to restrict the processing of your information and a similar right to object to processing.
  5. Your right to data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
  6. Where your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.

We will make sure to answer your request without undue delay and in any event within one month of receiving your request.  It can be that the period will be extended by two further months if your request is very complex.

There may be conditions or limitations on these rights. It is therefore not certain e.g. you have the right of data portability in a specific case - this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ask. The same goes for some of the other rights.

Complaints

If you wish to complain about the processing of your personal information then please contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the Information Commissioner.

If you want to stop using the Website, you may do so. You may also want to remove any cookies that we have placed on any device used to access the Website.

Change of control

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website. The new owner will be obliged to comply with this Policy.

Changes to our policy

Any changes we may make to this Policy in the future will be posted on this page. Where it makes sense because the changes are material, we will notify you of the changes by e-mail or in another appropriate manner such as when you next visit the Website. If you continue to use our website or services after the notification, we will regard this as your acceptance of our privacy practices.

Children and our services

Our services and website aren’t directed to children, and you can’t use our services if you are under the age of 18.

Contacting us is easy and we want to hear from you

We really do welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at support@creditkudos.com.

We would like to collect data from your device while you use this website. We do this using cookies. You can find out more in our Cookie Policy. We use cookies to provide you with a good experience when you use our website, and for us to continue to improve that experience. Please select 'Accept all' to consent to us collecting your data in this way.